Non-refundable Products
- Panel Boards
- Load Centers
- Downlights
- Final sale products (Products on sale or clearance)
Return Window
Must be within 14 days of the delivery date
Return Conditions
- Products must be in unused condition with all original packaging, labels, and documentation intact
- Products that have been installed, modified, or show signs of use are not eligible for return
- Special order items or clearance products may be non-returnable
How to Request a Return
To initiate a return request or determine your eligibility for a return, please visit our contact page and provide your order number along with the reason for your return. We'll review your request (typically between 1-2 business days) and provide any necessary return instructions, including the proper return address.
*Note: Restocking and shipping charges may apply
Return Shipping
- Customers are responsible for return shipping unless the item was damaged in transit or shipped in error.
- We recommend using a trackable service, as we are not responsible for items lost in return transit
Refunds
Once your item is received and inspected, we will send a notice of approval. Refunds will be processed to the original payment method within 5-7 business days.
Questions
Contact us at support@renecomlights.com before placing an order if you're unsure whether a product is returnable or has specific return terms.