Return Policy

Non-refundable Products

  • Panel Boards
  • Load Centers
  • Downlights
  • Final sale products (Products on sale or clearance)

Return Window

Must be within 14 days of the delivery date

Return Conditions

  • Products must be in unused condition with all original packaging, labels, and documentation intact
  • Products that have been installed, modified, or show signs of use are not eligible for return
  • Special order items or clearance products may be non-returnable

How to Request a Return

To initiate a return request or determine your eligibility for a return, please visit our contact page and provide your order number along with the reason for your return. We'll review your request (typically between 1-2 business days) and provide any necessary return instructions, including the proper return address. 

*Note: Restocking and shipping charges may apply

Return Shipping

  • Customers are responsible for return shipping unless the item was damaged in transit or shipped in error. 
  • We recommend using a trackable service, as we are not responsible for items lost in return transit

Refunds

Once your item is received and inspected, we will send a notice of approval. Refunds will be processed to the original payment method within 5-7 business days. 

Pricing Errors & Order Cancellations

We reserve the right to correct any errors, inaccuracies, or omissions (including pricing, product availability, or description errors) at any time without prior notice—including after an order has been submitted.

In the event an item is listed at an incorrect price, has an inaccurate shipping calculation, or is unavailable due to an inventory error, we reserve the right to refuse, cancel, or refund any such orders. If your payment has already been processed for a canceled order, we will issue a full refund to your original payment method immediately.

Order Acceptance Policy

Receipt of an electronic order confirmation does not signify our final acceptance of your order, nor does it constitute a binding agreement to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, including pricing errors or stock inaccuracies.

Questions

Contact us at support@renecomlights.com before placing an order if you're unsure whether a product is returnable or has specific return terms.