Shipping Methods
We ship exclusively within the contiguous United States (the lower 48 states) using USPS and UPS via Shopify Shipping, which provides real-time carrier rates and discounted pricing. For our California customers, we have to charge sales tax by law.
Note*: ❌ We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses.
Shipping Calculations & System Errors
Shipping rates shown at checkout are based on product weight, default packaging dimensions, and real-time rates from UPS and USPS.
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Rate Adjustments: In rare cases where actual shipping costs differ significantly due to oversized items, multi-box shipments, or automated system glitches, we reserve the right to adjust shipping charges or cancel the order. We will always contact you before taking action.
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Unauthorized Options: If a checkout loophole or glitch allows an unauthorized shipping method (such as free shipping on freight-only items, or standard shipping on a Local Pickup Only item), we reserve the right to revoke the order, request the corrected shipping fee, or issue a full refund and cancel the order.
Processing Time
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Orders are typically processed within 1–2 business days
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Orders placed on weekends or holidays will begin processing the next business day
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We’ll notify you by email if there are delays due to backorders, address issues, or inventory issues
Oversized or Heavy Items
Some products (such as panel boards, aluminum conduit, or bulk electrical fittings) may be classified as oversized or heavy by the carrier.
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Additional handling fees or surcharges may apply
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You will be notified at checkout or contacted before fulfillment if shipping must be adjusted
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In rare cases, freight shipping may be required. We'll coordinate with you directly in those cases
Shipping Costs
Shipping rates are calculated at checkout based on the destination, weight, dimensions, and selected method.
We do not charge additional handling fees unless specified during checkout for oversized or special-order products.
Free Shipping (If Offered)
Free shipping offers apply only to qualifying items and orders that meet specific spend thresholds. Oversized, heavy, or freight-required items are excluded from free shipping promotions unless explicitly stated.
Tracking & Delivery
Once your order is shipped, you will receive an email with tracking information.
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Please allow 24 hours for tracking to update after receiving your tracking number
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Customers are responsible for ensuring accurate shipping information at checkout
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We are not responsible for delays caused by carriers or incorrect addresses
Damaged or Lost Shipments
If your shipment arrives damaged or is lost in transit:
- Notify us within 48 hours of delivery for damaged items (include photos of the box, product, and label)
- For lost shipments, we will assist in filing a claim with the carrier after a reasonable wait period (typically 7 days domestic)
Note*: We cannot guarantee refunds or replacements for lost or stolen packages marked as “Delivered” by the carrier.
In-Person & Local Pickup
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Walk-Ins Welcome: Local customers are welcome to visit our warehouse during business hours to purchase items directly in person. Payment must be processed on-site.
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Online Orders Will Ship: If you place an order online using a local shipping address, it will be processed and shipped as a standard delivery. We do not convert online orders into local pickup orders after checkout.
Questions?
If you have questions about shipping options, large order freight quotes, or delivery timelines, please email us at support@renecomlights.com.